FREQUENTLY ASKED QUESTIONS?
HELP & FAQ
If our cleaning services are not up to the mark then let us know within a 7-day window and we will refund you accordingly. You may need to provide proof and explain what is not to your satisfaction.
All our workers go through extensive background checks and in-person interviews to ensure they pose no harm to our customers.
There are three levels of protection in place. Our booking page is secured with extended validation SSL. Second, our reservation type has its own 256-bit protection layer. And stripe processes credit card transactions using their own 256-bit authentication protocol. Furthermore, our system does not store any credit card information (only a token that allows us to charge the card). You can be assured that we take security very seriously.
Yes, our maids are professionals and we will provide them with all the equipment they need according to the package you select.
If you cancel within 24 hours before your appointment, you will be charged a fee.
Yes, we can clean when you are not home if it is instructed. Drop your keys and instruct accordingly and your house will be left spotless by the time you are home.
You can contact us to let us know your location and residential area and we will let you know if the area is covered by us.